Official Document

trich88 Privacy Policy

trich88 is committed to protecting the personal information of every user who joins our platform. This Privacy Policy outlines how we collect, store, use and safeguard your data in accordance with strict data protection standards.

Effective: January 2026 Bahasa Melayu & English SSL Data Protection International Licensing

Core Principles

Our Commitment to Your Privacy

Every action we take regarding your data is based on six core principles that protect your rights and interests as a trich88 user.

Data Security

Your personal information is protected using SSL encryption and layered security protocols that ensure data cannot be accessed by unauthorised parties.

Information Confidentiality

We do not sell or rent your personal information to third parties for marketing purposes. Your data remains yours alone.

User Rights

You have the right to access, amend or request deletion of your personal data at any time. Your request will be processed within a reasonable period.

Minimum Collection

We only collect information that is genuinely necessary to provide the platform's services. No excess data is collected without clear justification.

Full Transparency

This policy is written in clear, easy-to-understand language. We inform you of every policy change through our official communication channels.

International Compliance

trich88 operates under international licensing and complies with globally recognised data protection standards to ensure your data is managed responsibly.

Updated: 1 January 2026

1. Introduction

This Privacy Policy is an official document that explains trich88's practices for collecting, using, disclosing and protecting the personal information of users who access this website and the services provided under the trich88 platform. By registering an account or continuing to use trich88's services, you agree to the terms stated in this Privacy Policy.

We treat your privacy as a priority. Your personal information will not be processed or shared without valid justification and in accordance with this policy. Any changes to this Privacy Policy will take effect once the updated version is published on this page, and you will be notified via email or an in-account notification.

ⓘ This policy applies to all users who access the trich88 platform through a web browser or mobile application, whether as a general visitor or a registered member.

2. Personal Information We Collect

During your use of the trich88 platform, we may collect several categories of personal information depending on the type of interaction you have with us. This information is collected directly from you, automatically through tracking technologies, or through authorised third parties.

2.1 Information You Provide Directly

  • Full name as stated on your MyKad or official identity document
  • Active email address and mobile phone number
  • Date of birth for age verification purposes (21 years and above)
  • Payment account information related to Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency
  • Identity verification documents such as a copy of your MyKad when requested for the Know Your Customer (KYC) process
  • Additional information you provide when contacting our customer service

2.2 Information Collected Automatically

  • IP address and related location information
  • Device type, operating system and web browser used
  • Session data including login time, logout time and duration of use
  • Betting history and gaming activity within the platform
  • Deposit and withdrawal transaction logs
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

In certain situations, we may receive information about you from payment providers, authorised marketing partners, or identity verification agencies we use to meet compliance obligations. This information is used solely for the purposes stated in this policy.

3. How We Use Your Information

The personal information we collect is used for legitimate and transparent purposes. The following are the main purposes for which your data is used at trich88:

  • Creating and managing your user account securely
  • Processing deposits and withdrawals through your chosen payment method
  • Verifying the identity and age of users (21+) in line with our responsibilities as a gambling platform operator
  • Providing 24/7 customer support in Bahasa Melayu and English via live chat and email
  • Informing you about relevant promotions, bonuses and platform updates
  • Conducting internal analysis to improve service quality and user experience
  • Detecting and preventing fraudulent activity, money laundering or any misuse of the platform
  • Complying with legal obligations and international licensing requirements

ⓘ We do not use your information to make automated decisions that could have a significant effect on your rights without human review.

4. Sharing Information with Third Parties

trich88 does not sell, rent or disclose your personal information to third parties without your consent, except in the following circumstances:

4.1 Authorised Service Providers

We work with payment technology providers, hosting services, game platforms and customer service providers that help us run our operations. These parties are contractually bound to keep your data confidential and are not permitted to use it for any purpose other than fulfilling the specified services.

4.2 Legal Requirements

Your information may be disclosed to the relevant authorities when we receive a valid legal order, a court order, or when disclosure is necessary to protect public safety interests.

4.3 Business Transfers

In the event of a merger, acquisition or asset transfer, user information may be transferred as part of the business assets. You will be notified in advance and your rights will remain protected throughout this process.

5. Use of Cookies and Tracking Technologies

The trich88 website uses cookies and similar tracking technologies to improve user experience, analyse traffic patterns and maintain session security. Cookies are small text files stored on your device when you visit our website.

  • Session Cookies: Used to maintain your login status and keep your session secure while you are active on the platform
  • Preference Cookies: Store your language and display settings for a more convenient return experience
  • Analytics Cookies: Collect anonymous data about how users interact with the platform to help us improve our services
  • Security Cookies: Detect suspicious access attempts and protect your account from unauthorised access

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your user experience.

6. Data Security and Protection

trich88 implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

  • 256-bit SSL encryption for all data transmitted between your browser and our servers
  • Two-factor authentication (2FA) available for all user accounts
  • Continuous security monitoring for any suspicious activity
  • Strict access controls on user data among internal staff
  • Regular security audits conducted by independent parties
  • Password storage encrypted using strong hashing algorithms

While we use the best available technology, no security system is entirely perfect. We encourage you to use a strong and unique password and not share your login information with anyone.

7. Your Rights Regarding Personal Data

As a trich88 platform user, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable time after your identity has been verified.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our customer service.

7.3 Right to Erasure

You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain certain records for the period required by relevant regulations.

7.4 Right to Object to Processing

You have the right to object to the processing of your data for direct marketing purposes at any time. This objection will be enforced without any conditions or charges.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact the trich88 customer service team via 24/7 live chat or email at [email protected]. We will respond within a reasonable time.

8. Data Retention Period

trich88 retains your personal information for as long as is necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

  • Active account data is retained for the duration your account remains active and for the post-closure period required by compliance obligations
  • Financial transaction records are retained in accordance with legal requirements relating to financial records and anti-money laundering
  • Customer service communication logs are retained for service quality and dispute resolution purposes
  • Cookie and session data is automatically deleted according to the preset expiry period

Once the retention period ends, data will be deleted or anonymised in a secure manner. We do not retain data longer than necessary.

9. Changes to This Privacy Policy

trich88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of this Privacy Policy will always be available on this page with an updated effective date.

For significant changes, we will notify you via a notification in your account or through your registered email. Continued use of the platform after such changes take effect means you accept the updated terms.

ⓘ We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints relating to this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

  • 24/7 live chat available directly on the trich88 website
  • Support email: [email protected]

The trich88 customer service team is available to assist in Bahasa Melayu and English at all times. We are committed to responding to every privacy-related enquiry seriously and within a reasonable time.

FAQ

Privacy-Related Questions

Answers to questions frequently asked by trich88 users about data protection and account privacy.

During registration, trich88 collects your full name, email address, mobile phone number and date of birth. This information is used to create your account, verify your age (21+) and contact you regarding our services. Identity verification documents such as MyKad may be requested at the KYC verification stage before any withdrawal is processed.

trich88 does not sell or disclose your personal information to third parties for marketing purposes. We only share the necessary data with payment service providers, game platform providers and parties that assist us in running our operations — all of whom are contractually bound to keep your data confidential. Disclosure may also occur when required by law.

You can request data deletion via our 24/7 live chat or support email. Our team will process your request and verify your identity first. Please note that some records may need to be retained for a certain period to meet legal obligations, particularly financial transaction records. We will inform you in detail about what data can and cannot be deleted in your situation.

trich88 uses 256-bit SSL encryption for all transmitted data, two-factor authentication (2FA) for user accounts, continuous security monitoring and strict access controls on internal data. Passwords are stored in encrypted form using modern hashing algorithms. Security audits are also conducted regularly by independent parties to ensure our data protection standards remain high.

You can update personal information such as your mobile phone number and email address directly through the account settings page after logging in. For changes involving your name or identity information, please contact our customer support via live chat or email for assistance. Identity verification may be required for certain changes.

Yes, trich88 uses cookies for login session purposes, user preferences, internal analytics and account security. These cookies help us provide a better experience and keep the platform secure. You can manage cookie settings through your web browser, but disabling certain cookies may affect platform functionality. We do not use cookies for third-party marketing purposes.

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